A woman named Alex claims she was booted off a Southwest Airlines flight to Los Angeles after her kitten pooped in its carrier, forcing her to spend the day in a random city.
Mattresses are thermoregulated, the pillow menu has 11 categories, the integrated Siro app controls blackout blinds to wake guests up in natural synchronisation with their circadian rhythm, and – at the recommendation of elite runners who test-drove the rooms ahead of the Dubai Marathon – ceiling fans have been installed to prevent dry throats after a night of heavy air conditioning.
