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Ex-flight attendant reveals 4-step method to calm frantic passengers: ‘We play a kindergarten teacher’

When those tactics fail to soothe a savage passenger, Mikusova said flight attendants should ask “open-ended questions,” asking specifics about “what,” “where” and “when.” Those help get to the root of the problem while also “giving the complainant a chance to fully express their feelings,” she explained.

31 Dec 2024

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Which airlines ban barefoot passengers — and why you wouldn’t want to be

The airline’s contract of carriage mandates that passengers “dress appropriately,” adding that “bare feet or offensive clothing aren’t allowed.”

5 Sep 2024