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Brussels Airlines: Flight Attendants Fired After Safety Concerns

Brussels Airlines fired flight attendants after they raised safety concerns. Unions consider action after failed talks. The airline cites 'gross misconduct,' but staff fear weakening standards and pressure.

7 Nov 2025

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Ex-flight attendant reveals 4-step method to calm frantic passengers: ‘We play a kindergarten teacher’

When those tactics fail to soothe a savage passenger, Mikusova said flight attendants should ask “open-ended questions,” asking specifics about “what,” “where” and “when.” Those help get to the root of the problem while also “giving the complainant a chance to fully express their feelings,” she explained.

31 Dec 2024